How to import certificates

Firstly, download the certificate to your device. Select your operating system from the list below.

Microsoft Windows

The following instructions will guide you on how to import Intermediate & Root Certificates through MMC (Windows Microsoft Management Console).

Import Intermediate Certificate using MMC

  1. Open MMC (Microsoft Management Console): go to Run (Win+R), type mmc & click OK.
  2. Access Add or Remove Snap-Ins: MMC, click on File & select the option 'Add/Remove Snap-in’
  3. In the window 'Add/Remove Snap-ins,’ select the 'Certificates’ option and click on the 'Add’ button
  4. Select 'Computer Account’
  5. Select 'Local Computer’ - this will indicate what the snap-in will manage
  6. 'Certificates (Local Computer)' - This will be selected automatically. Click 'OK’ to add in console
  7. For importing the Intermediate Certificate, right click on the 'Intermediate Certification Authorities’ and then go to All Tasks > Import
  8. Locate your certificate - browse for your Intermediate Certificate on your Machine. Click on Next
  9. Automatically select the certificate store based on the type of certificate.
  10. Click on Finish. The certificate has been imported.

Import Root Certificate using MMC

To import Root Certificates through MMC you must go through same processwith one small difference - instead of right-clicking on 'Intermediate Certification Authorities,’ right-click on the 'Trusted Root Certification Authorities’ and go to All Tasks > Import. The rest of the steps (steps 8 – 11) are the same.

iOS

The following instructions will guide you on how to import Intermediate & Root Certificates on any iOS device.

  1. Tap on the downloaded certificate via Files and you will get an option to Install.
  2. Click the Install button and you will get a warning message. Proceed further to click install.
  3. Provide your password (if any) to install the cert.
  4. Now you can see the cert has been installed and you will see "Done".
  5. Make another change under Settings > General > About > Certificate Trust Settings. There is a section called "ENABLE FULL TRUST FOR ROOT CERTIFICATES".
  6. Under it is a list of installed certificates. Enable the new one. Once enabled, you are done.

Android

The following instructions will guide you on how to import Intermediate & Root Certificates on most Android devices.

  1. Tap on the downloaded certificate via Files.
  2. If the device has a pin code or pattern set, the device will prompt you to enter it. Enter the Pin Code or Pattern.
  3. The Name the certificate pop up will be displayed.
  4. Enter a name for the certificate (e.g. Creditinfo Root). Tap OK.
  5. Ensure that the installed certificate is Trusted - open the Settings App on the device.
  6. Go to Security > Trusted Credentials, and tap the User tab
  7. If the certificate is present in the list of User certificates, then the certificate was installed correctly.

Mac OS

The following instructions will guide you on how to import Intermediate & Root Certificates on most Macbooks

  1. Navigate to Finder > Applications > Utilities > Keychain Access
  2. Select ‘System’ in the left column.
  3. Open ‘File > Import Items’ and import the certificate files into the ‘System’ keychain.
  4. The certificate should now show with a red X. That means it is untrusted. To provide trust, double-click the certificate. Under "Trust", change the setting at the top (When using this certificate) to "Always Trust".